How We Built a Scalable OTA with SabreMosaic and Sabre API That Boosted Bookings by 40% and Cut Manual Work by 90%

Platform

Website, Mobile Application

Industry

Travel and Tourism

Client’s Background

Our client, a mid-sized travel business transitioning into a full-fledged OTA, wanted to enter the digital travel market with a competitive edge. They operated through a mix of offline bookings and fragmented third-party tools that slowed down operations and restricted growth.

They approached us with a clear vision:

Build a fast, modern travel website
Integrate global flight, hotel, and car rental inventory

Automate bookings and reduce manual work
Create an OTA capable of competing with leading travel platforms

Problem Faced By Client

Before the project began, the client faced several challenges

Business Challenges

No centralized booking engine
Manual booking confirmations causing delays
Limited access to global travel inventory
Slow response times affecting conversions
Difficulty scaling to B2C + B2B users

Technical Challenges

No real-time data integration
Fragmented systems with outdated architecture
Lack of multi-currency support
No unified platform combining flights, hotels, and car rentals

These limitations prevented the client from delivering a modern travel experience or expanding internationally.

Project Goals

Our project objectives were divided into business and technical goals.

Business Goals

Build a next-gen OTA with real-time travel content
Improve search speed and booking conversions
Reduce operational costs through automation
Enable global reach with multi-language & multi-currency features

Technical Goals

Integrate SabreMosaic as the core cloud backbone
Connect Sabre Flight, Hotel, and Car APIs
Build a unified booking engine
Create a fast, responsive, user-friendly travel portal
Ensure scalability to handle peak traffic

Our Solution

To solve the client’s challenges, we implemented a strategic, end-to-end solution

1. Adopted SabreMosaic as the Cloud Infrastructure

SabreMosaic offered modular, cloud-native travel components—perfect for OTAs that want flexibility, speed, and reliability.

2. Integrated Sabre APIs for Comprehensive Travel Content

We connected and synchronized

Sabre Flight API
Sabre Hotel API
Sabre Car Rental API

This enabled access to
400+ airlines • 1.6M hotels • 40+ car rental providers

3. Developed a Modern, High-Performance Travel Portal

Our UX/UI team built

Fast search interfaces
Intuitive booking flows
.A conversion-optimized layout

4. Created a Centralized Booking Engine

A single engine now handled

Flight search
Hotel listings
Car rentals
Fare rules
Cancellations & rebookings
PNR generation

5. Automated Ticketing & Confirmation

We integrated smart workflows to automate

PNR issuance
Fare validation
Email confirmations
Booking status updates

6. Implemented Caching for Faster Search

Search results became significantly faster using

Redis-based caching
Optimized API call patterns

7. Built an Admin Panel for OTA Management

The client can now manage

Markups
Booking reports
Content pages
Cancellations
User data
API logs

Tech Stack We Used to Build a Travel Platform

Backend

Frontend

React / Next.js TailwindCSS SSR for Fast Rendering

Infrastructure

AWS Docker / Kubernetes CI/CD Pipelines Cloud Load Balancing

Third-Party Integrations

Stripe / PayPal / Razorpay Email (SendGrid / Mailgun) Multi-currency API

Our Process to Build OTAs with Sabre API

01

Business Analysis: We began by identifying the client’s operational model, confirming they needed a robust B2C OTA platform capable of handling high-volume traffic.

User Journey Mapping: Our team carefully mapped the complete travel buyer journey, from search to checkout, to ensure smooth, intuitive navigation.

Module Planning: Based on the needs, we defined all required modules, including flights, hotels, cars, payments, user profiles, and booking management.

02

Mosaic Setup: We configured SabreMosaic and activated essential marketplace content modules.

Content Stream Integration: All major content streams, flight, hotel, and car rental APIs, were connected to ensure unified availability across the platform.

03

Credential Configuration: Sabre API keys, tokens, and credentials were securely configured.

Testing Environment: We set up a complete sandbox environment and validated endpoints for search, pricing, availability, and booking.

04

UI/UX Development: The portal’s interfaces for flights, hotels, and cars were designed with an intuitive, conversion-focused approach.

Core Features: We built key elements such as authentication, advanced filters, fare calendars, sorting logic, and responsive layouts for all device sizes.

05

Response Mapping: Sabre API responses were mapped into the UI layers for clean, structured data display.

Data Normalization: We normalized content from multiple providers to maintain consistent formatting, prices, naming, and metadata.

Stability Logic: Error-handling, retry mechanisms, and fallback logic were implemented to ensure uninterrupted performance.

06

Secure Payments: A PCI-compliant payment flow was integrated, supporting global cards and major gateways.

PNR Automation: Automated PNR generation and e-ticket issuance were added to complete the booking workflow end-to-end.

07

Performance Testing: Stress and load tests were conducted to ensure the portal could scale during peak seasons.

Device Compatibility: The platform was tested across multiple devices, screen sizes, and browsers.

Flow Validation: Every flow, from search to e-ticket delivery was validated to guarantee accuracy.

08

Test Case Submission: We conducted all required functional and technical test cases for Sabre approval.

Certification Completion: After successful validation, the integration received official Sabre certification, enabling live deployment.

08

Live Configuration: We switched from sandbox to live API credentials and revalidated endpoints.

Monitoring Setup: Real-time monitoring logs were activated to track API performance and booking health.

Successful Launch: The next-gen OTA portal was deployed into production and made available to users without downtime.

Results & Impact

40% higher booking conversions due to improved UX + real-time accuracy

OTA able to target global markets with multi-currency support

90% reduction in manual work via automated PNR & booking workflows

30% lower operational cost after system consolidation

Unified booking engine

Cloud-ready architecture

High scalability for peak traffic

Seamless mobile & desktop experience