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10 Best WordPress Live Chat Plugins for Customer Support


Feb122016
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The Live chat is the common thing now days, if you own any eCommerce website or if you are the service provider. It makes easy for your customers to contact you and ask for the support.

The several benefits of using Live Chat are:

  • It’s convenient for customers: It’s the most important thing. Your customer can easily ask their queries using the live chat feature.
  • Live Chat increases the sales: Yes, it’s the reality. Many times, it happens that customer becomes confused or has a question about your product or service. If they don’t get an immediate solution, then it results in break sales. Using the live chat, you can decrease the bounce rate which ultimately results in sales increment.
  • Live chat saves employee task time & phone expenses: One person can handle many chats simultaneously, so users don’t need to wait in a queue to get the answer.

The WordPress offers lots of Live Chat Plugins which are really helpful to add Live Chat features. I have tried to prepare the list some best Live Chat plugins for WordPress.

Here is the list…

10 Live Chat Plugins for WordPress:

1. Casengo

Casengo Plugin

Active Installs: 2,000+

It’s a really awesome plugin which supports WhatsApp as a customer support channel. This feature makes Casengo different than other plugins.

The other main features are:

  • Casengo provides mobile app for phones and tablets
  • You can manage multiple websites within Casengo
  • Easily ask co-workers to help out
  • You can forward cases to people outside of your support team
  • You can change the look and feel of live chat form and buttons

And many more.

Pricing: Their basic plan is 9 Euro per agent per month and plan goes up to 44 Euro per month. But you can check any plan using the free trial.

2. Zopim

Zopim WordPress Plugin

Active Installs: 60,000+

It’s the most popular plugin among the live chat plugins. It is mobile optimized, provides you the analytics dashboard for monitoring visitors flow and provides offline form.

Pricing: You can use free zopim plugin which allows for 1 agent, 14 day chat history and 1 concurrent chat. Their plan starts from $11.20 and goes up to $44 per month. You can try any plan free for 14 days.

3. WP Live Chat Support

WP Live Chat Support

Active Installs: 10,000+

It’s a fully functional live chat plugin with all advanced live chat features and unlimited live chats.

Pricing: It’s Free.

4. LiveSupporti

LIveSupporti

Active Installs: 2,000+

It’s the most cost-effective plugin among all live chat plugins.

The main features include:

  • Unlimited concurrent chats, unlimited agents
  • Social logins
  • Customize look and feel of chat box and form
  • Block/Unblock visitors
  • Responsive Design

Pricing: It provides forever free plan which includes 150 chats per month. This plan is really the best if you are looking for the free live chat plugin because it allows unlimited concurrent chats, unlimited websites and many more totally free.

The pro plan available at $5 per month for 5 agents($1 for additional agents).

5. MyLiveChat

MyLiveChat

Active Installs: 7,000+

It is also an all in one plugin live chat plugin with amazing features. The main features include file transfer, multiple language support, typing indicator, multiple simultaneous chats and many more.

Pricing: It provides a totally free plan with 1 agent and unlimited chats. The pro plan starts from $15 and goes up to $99 per month.

6. Pure chat

Pure Chat

Active Installs: 8,000+

It also provides some common live chat feature same as all live chat plugins. The one additional feature is it can track the geo-location of users.

Pricing: It also offers you a life time free plan which includes 30 chats, 1 chat box and 30 day chat history. The premium plans start from $15 per month and goes up to $99 per month.

7. ClickDesk Live Support

ClickDesk Live Support

Active Installs: 10,000+

Including common live chat features it also supports voice & video chat, the mobile app to take chats, social side bars, support multiple languages, provides advanced reports and it works seamlessly across all major browsers.

Pricing:  The pricing starts with $19.99 per agent per month and goes up to $79.99.

8. Formilla Live Chat

Formilla Live Chat

Active Installs: 6,000+

It’s another nice live chat plugins and offers you an android, iPhone and iPad apps to manage the chats. It provides desktop notifications of chat, easy chat transfer, an attention grabber and many more other features.

Pricing:  The free plan includes 1 chat agent, 1 website, 1 concurrent chats and 30 chats/email per month. The pro plan starts from $8 per month and goes up to $39.99 per month.

9. Tidio Live Chat

Tidio Live Chat

Active Installs: 5,000+

It is extremely easy to install a plugin. No login and registration required. You can track of those who visit your website and contact any customer that is currently visiting your website. It also offers dedicated desktops and mobile apps.

Pricing: The free plan includes 1 concurrent chat, widget customization, History, Desktop app and Chrome Extension. The Pro plan starts from $12 and goes up to $24 per month.

10. Chat by Flyzoo

Chat by Flyzoo

Active Installs: 2,000+

It’s a cloud-based chat so no need to worry about server load and enjoy fast delivery of messages. Including all common live chat plugins, it offers the file sharing feature.

Pricing: It’s totally paid plugin. The plan starts from $9.90 per month and goes up to $89.90 per month. Yes, they are providing free trial, if you want to check this plugin.

Final Thought

Above all are the best plugins for Live chat. But if we want conclusion then, we can find the best based on our business needs. For example, if we need fully featured Live chat Plugin and not worried about charges, then Casengo is the best for you and the second is the Zopim as it is the most trusted and most used live chat plugin.

If you are looking for free services, then WP Live Chat Support, LiveSupporti and MyLiveChat are the great options.

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